Why Buy From Factory Phil's?

When you buy from Factory Phil’s you are buying from me; Phil. I stand behind the products I sell and more importantly, I stand behind my customers and do my best to treat you as I would want to be treated. Some of that includes:

• RULE #1: You can always ask to speak to me directly. If I am not available, I will get back to you by the end of the next day. As we grow, I may not always be able to do this, but I will for as long as I’m able; I promise.
• Live contact. If you call, you may have to leave a message, but one of us, often me personally, will get back to you within 24 hours. All we ask is that you tell us what time zone you are in and how early or how late we can call. Please make sure you leave us your phone number and speak clearly and SLOWLY so we don’t miss it. Our phone number is (916) 683-5445.
• Quick order processing – as often as possible we fulfill your orders the same day they are received, but always within 24 hours unless otherwise noted. Occasionally we work with our vendors to supply products we are out of. In this case, some orders may take slightly longer to process, but we will do our best to notify you in advance.
• FREE GROUND FREIGHT on orders over $100 and a flat $10 shipping and handling on orders under $100.*
• 30-day “No hassle” return policy.
• SSL secured site and you can safely use your major credit cards through PayPal.
• Lots of “How to” info.
• We work closely with our vendors to be sure you are serviced after the sale.

 *Our free freight policy applies to orders within the continental United States only. The $100 threshold for FREE FREIGHT must be met by product purchases only and does not include any applied sales tax or the shipping and handling fee. FREE FREIGHT items are shipped ground. Due to size and weight, a few of our items might be charged an extra fee by the carrier and this oversize/overweight charge is not included in our free freight policy. We will always do our best to note that clearly on the item so you don’t get an unwelcomed surprise.

Have fun; Be fit!